I have tried to enter the PIN several times, and now the system says that my account is locked.

The system automatically locks an account following a certain number of failed login attempts. Your account will be unlocked automatically after a few hours.

What should I do if the system does not accept the password or the password is lost?

You need to send your Member ID and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.

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