What should I do if the system does not accept the password or the password is lost?

You need to send your Member ID and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.

How do I close public access to my account information?

To restrict access to your information, go to the "Settings" section, find the "Public Information” link and click on "Change Public Account Information Settings". Now you can remove the check marks next to the information you want to hide from public view. Then you should enter the captcha code and save the changes. Please note that all the information is hidden from public view by default.

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