What should I do if the system does not accept the password or the password is lost?

You need to send your Member ID and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.

What safety measures shall I take when logging into my account?

First of all, make sure that the address bar of your browser displays the proper URL: https://perfectmoney.com. If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware. Please remember that to log into your account, you only need to use your username, password, captcha code. In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password. If you see any requests of such kind, it means you are on a phishing site – leave it! We strongly recommend that you enable additional security tools such as SMS Login and the Code Card. These tools will provide high level of protection for your account against unauthorized access. Please make sure that your antivirus is up-to-date and your computer is virus/malware free.

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