What should I do if my verification was rejected?

Probably some of the information you provided was incomplete or incorrect. You will receive a notification via internal ticket system with the reasons why your document was rejected. Please correct the problem and attempt verification again. If you are sure there is an error, please contact our Customer Support.

I have sent a copy of my passport but my name is not verified. Why?

Data verification is carried out manually by our staff members, so this process may take 3-5 days.

Read more Q & A »